DAPATKAN KOMBO 2 BAJU ACTIVEWEAR KHAS BERSEMPENA MAULIDUR RASUL. KLIK SINI!

ANSWERS TO YOUR QUESTIONS

ACCOUNT REGISTRATION

DO I NEED TO REGISTER TO PURCHASE AT THE WEBSITE?
Registering with us helps speed up the ordering process for you. It also allows you to keep track of your current and past order, and payment status. However, you may still checkout as a guest.
AFTER REGISTERING,WILL I AUTOMATICALLY RECEIVE UPDATES ON NEW ARRIVALS AND ANY ONGOING SALES AND PROMOTIONS?
To ensure that you will receive our sales and promotion emails, please enter your email in 'Be In Touch With Us' at the footer of the page.
IS MY DETAILS SAFE FROM THIRD PARTIES?
We have a strict policy of not sharing your details to any third parties without your consent. Please do not worry!
WHAT IS YOUR ONLINE SECURITY POLICY?
We always make sure you are safe and secure when you’re shopping with us online. We do not sell nor disclose any customers’ personal information to other parties for any purposes.

ORDER

WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?
Our customer service are more than happy to help you. You may contact us via live chat, email us at asyiq.ecommerce@gmail.com or click the Whatsapp link on the bottom of the page.
I COULD NOT PROCEED WITH PAYMENT AND MY ORDER STATUS IS PENDING. HOW DO I PROCEED?
Contact us immediately by emailing us at asyiq.ecommerce@gmail.com or by clicking the Whatsapp link on the bottom of the page and we’ll assist you with your order.
CAN I CANCEL MY ORDER?
To cancel your order please contact us at asyiq.ecommerce@gmail.com or click the Whatsapp link on the bottom of the page.
WHY WAS MY ORDER CANCELED?
In most cases, orders are automatically canceled if we do not receive payments from you. However, if the amount has been deducted from your bank account, kindly email us at asyiq.ecommerce@gmail.com or click the Whatsapp link on the bottom of the page for further assistance.
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
Orders are expected to arrive within 5-7 working days after payment is cleared.

RETURN POLICY

WHAT IS ASYIQMUSLIM RETURN & EXCHANGE POLICY?
Our return policy are as follows:
  • Returns are accepted within 7 days after receiving the product ordered from the official ASYIQMUSLIM EXCLUSIVE website (www.asyiqmuslim.com).
  • Products shipped for return must be new in original condition, unused, unwashed, and in the original product packaging complete.
  • ASYIQMUSLIM reserves the right to refuse returns if the products shipped for return does not meet the above requirements.
  • Requests for return, exchange & refunds for products purchased must be addressed to our email : asyiq.ecommerce@gmail.com or click the Whatsapp link on the bottom of the page.
  • For wrong sizing, returns are accepted to be exchanged with the same product only.
  • Returns, exchanges & refund are not allowed for change of mind.

PAYMENT

WHY PAYMENT METHODS DO YOU ACCEPT?
We accept Credit / Debit card Online Banking
  • Billpiz ( Online Banking )
  • Cash On Delivery ( Cash )
  • Stripe ( Credir Card )
IS MY PAYMENT SECURE?
All credit card information are securely encrypted. ASYIQMUSLIM does not keep any information of card users at our end.
PEMBAYARAN SAYA BERJAYA, TETAPI SAYA TIDAK MENERIMA SEBARANG PENGESAHAN PESANAN.
Setelah pembayaran berjaya, pengesahan e-mel automatik akan dihantar kepada anda. Sila semak folder spam. Jika tiada e-mel yang diterima, sila hubungi kami melalui e-mel kami di asyiq.ecommerce@gmail.com atau boleh klik butang 'Chat' yang telah disediakan di sudut bawah kiri halaman.
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